Terms of Service

AGREEMENT BETWEEN CUSTOMER AND Luxe Chains.

Welcome to the LuxeChains.com website (the "Website"). This Website is provided solely to assist customers in gathering diamond information, determining the availability of jewelry-related goods and services, making legitimate diamond purchases or otherwise transacting business with diamond suppliers, and for no other purposes. The terms "we", "us", "our, " "Luxe Chains". The term "you" refers to the customer visiting the Website and/or purchasing jewelry through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). By accessing or using this Website in any manner, you agree to be bound by the Agreement. To the extent you purchase any loose diamond and/or jewelry products or services on this Website or through our call center agents, you agree that this Agreement shall apply to all such transactions. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website or purchase goods through this Website or our call center agents. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that (i) you are at least 18 years of age; (ii) you possess the legal authority to create a binding legal obligation; (iii) you will use this Website in accordance with this Agreement; (iv) you will only use this Website to make legitimate purchases for you or for another person for whom you are legally authorized to act; (v) you will inform such other persons about the terms and conditions that apply to the purchases you have made on their behalf, including all rules and restrictions applicable thereto; (vi) all information supplied by you on this Website is true, accurate, current and complete. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

PROHIBITED ACTIVITIES

The content and information on this Website (including, but not limited to, price and availability of loose diamonds), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your diamond inventory lists for price comparison purposes through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
(i) use this Website or its contents for any commercial purpose;
(ii) make any speculative, false, or fraudulent purchase or any purchase in anticipation of demand;
(iii) access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
(iv) violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
(v) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
(vi) deep-link to any portion of this Website for any purpose without our express written permission; or
(vii) "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.

JEWELRY PURCHASES

You acknowledge that Luxe Chains will sell or manufacture jewelry goods to you subject to availability. Prices quoted are based on current market value at the time of quotation and we do not infer any guarantee that the price will be honored beyond 30 days from the date of quotation. In the event precious metals or diamond melee prices change dramatically, or an error is made in the quotation, we reserve the right at any time to refuse payment and/or not to honor the price originally quoted.

You acknowledge that, except as provided below with respect to tax obligations in the state of California, the Luxe Chains Companies do not collect taxes for remittance to applicable taxing authorities.

When you click on any item on this website, it will bring up a unique page just for that item. There will be a section labeled "Return Policy" will indicate whether this item is "Custom Made" (subject to restocking fees if returned for refund) or "In Stock". Any item sold that is not expressly displayed on the website that is special ordered and manufacturerd to your criteria is a "Special Order" peice and is non-refundable, and only exchangable with a 20% restocking fee.

We reserve the right to retain our costs of doing business as compensation in servicing your jewelry purchase. Therefore, you agree that once a payment has been remitted to Luxe Chains, a full refund will be not honored for jewelry that is "custom made" or "speacial order" due to the cost of manufacturing the jewelry. You may cancel or exchange your jewelry purchase, but you may be subject to restocking fees. Our exchange and refund policies for jewelry are as follows:

Exchanges: For "In Stock" Items and "Custom Made" Items, no restocking fee is assessed if you would like to exchange for another item then what was originally purchased. "Special Order" Items are subject to a 20% restocking fee when exchanged. All exchanges must be for a new item of equal or greater value that that of what was originally purchased. All exchanges are subject to the following conditions:

(i) all requests for an exchange must be received within 30 days of the original purchase date by email to sales@luxechains.com or by mail to: Luxe Chains PO Box 1002 Redondo Beach, CA 90278 in order to be eligible for an exchange;
(ii) jewelry must be in the same condition as to which it was sold, with no damage, chips, scratches, and/or other defects that were not present at the time of purchase;
(iv) the condition of the jewelry returned is determined at the sole discretion of the jewelers at Luxe Chains or sub-contracted to outside parties to evaluate by Luxe Chains;
(v) only jewelry deemed to be authentic and/or in the original condition it was sold will be eligible for any refund;
(vi) you will have up to six (6) months from the original date of purchase to satisfy all the requirements as outlined above, at which time afterwards your exchange request will be denied.

Refunds: There is no restocking fee for "In Stock" items. A 20% restocking fee will be assessed on "Custom Made" items that you request a refund for, regardless of whether the goods were shipped or not. And "Special Order" Items are non-refundable. All refunds are subject to the following conditions:

(i) all requests for refund must be received within 30 days of the original purchase date by email to sales@luxechains.com or by mail to: Luxe Chains PO Box1002 Redondo Beach, CA 90278 in order to be eligible for refund;
(ii) jewelry must be in the same condition as to which it was sold, with no damage, chips, scratches, and/or other defects that were not present at the time of purchase;
(iii) the condition of the jewelry returned is determined at the sole discretion of the jewelers at Luxe Chains or sub-contracted to outside parties to evaluate by Luxe Chains;
(iv) only jewelry deemed to be authentic and/or in the original condition it was sold will be eligible for any refund;
(v) refunds from purchases where payment was remitted by credit card will be processed within 30 business days from the date the diamond(s) are returned and you may be asked to fill out additional documentation to prevent chargeback(s) from your credit card processing bank;
(vi) refunds from purchases where payment was remitted by wire transfer will be only be processed after 90 business days from the original date of purchase to prevent chargeback(s) and/or reversal(s) from your bank;
(vii) you will also be asked to fill out additional documentation before your refund is processed releasing us of any further liability, and your refund will not be processed until all these documents have been signed, notarized and either emailed to: sales@luxewholesalediamonds.com, or mailed to: Luxe Chains PO Box 1002 Redondo Beach, CA 90278;
(viii) you will have up to six (6) months from the original date of purchase to satisfy all the requirements as outlined above, at which time afterwards your refund request will be denied;
(ix) all refund payments processed and paid out will be deemed final.

LIABILITY DISCLAIMER

THE INFORMATION, QUOTATIONS, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN PARTICULAR, THE LUXE CHAINS COMPANIES AND LUXE CHAINS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE DIAMOND(S), JEWELRY AND OTHER PRODUCTS AND SERVICES DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF DIAMONDS, DIAMOND GRADING ATTRIBUTES, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. IN ADDITION, LUXE CHAINS EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING PURCHASES MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING PURCHASE AT THE CORRECT PRICE OR WE WILL CANCEL YOUR PURCHASE WITHOUT PENALTY.

DIAMOND GRADING DISPLAYED ON THIS WEBSITE AND/OR ANY DIAMOND PRICE LISTS OR REPORTS ARE INTENDED AS ONLY GENERAL GUIDELINES, AND LUXE CHAINS DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. THE LUXE CHAINS COMPANIES, THE LUXE CHAINS AFFILIATES AND THEIR RESPECTIVE SUPPLIERS MAKE NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. THE LUXE CHAINS COMPANIES, THE LUXE CHAINS AFFILIATES AND THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEBSITE AT ANY TIME.

THE LUXE CHAINS COMPANIES, THE LUXE CHAINS AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY THE LUXE CHAINS COMPANIES OR THE LUXE CHAINS AFFILIATES. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE LUXE CHAINS COMPANIES, THE LUXE CHAINS AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS DISCLAIM ALL WARRANTIES AND CONDITIONS THAT THIS WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM THE LUXE CHAINS COMPANIES, THE LUXE CHAINS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE LUXE CHAINS COMPANIES, THE LUXE CHAINS AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE GIA CARRIERS, HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF THE LUXE CHAINS COMPANIES OR THE LUXE CHAINS AFFILIATES. THE LUXE CHAINS COMPANIES AND THE LUXE CHAINS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. THE LUXE CHAINS COMPANIES AND THE LUXE CHAINS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL THE LUXE CHAINS COMPANIES, THE LUXE CHAINS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF THE LUXE CHAINS COMPANIES, THE LUXE CHAINS AFFILIATES AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If, despite the limitation above, the Luxe Chains Companies, the Luxe Chains Affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the Luxe Chains Companies, the Luxe Chains Affiliates and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to Luxe Chains, Inc. in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the Luxe Chains Companies, the Luxe Chains Affiliates, and/or their respective suppliers.

INDEMNIFICATION

You agree to defend and indemnify the Luxe Chains Companies, the Luxe Chains Affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: (a) your breach of this Agreement or the documents referenced herein; (b) your violation of any law or the rights of a third party; or (c) your use of this Website.

LINKS TO THIRD-PARTY SITES

This Website may contain hyperlinks to websites operated by parties other than Luxe Chains. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

BANK AND CREDIT CARD FEES

Some banks and credit cards impose fees for international transactions. If you are making a purchase from outside of the United States on a US credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a purchase booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

COPYRIGHT AND TRADEMARK NOTICES

All contents of this Website are: © 2013 Luxe Chains. All rights reserved. Luxe Chains is not responsible for content on websites operated by other parties. Other logos and product and company names mentioned herein may be the trademarks of their respective owners.

CLAIMS OF COPYRIGHT INFRINGEMENT

If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information: 1. A clear identification of the copyrighted work you claim was infringed. 2. A clear identification of the material you claim is infringing the copyrighted work, and information that will allow us to locate that material on the Website, such as a link to the infringing material. 3. Your contact information so that we can reply to your complaint, preferably including an email address and telephone number. 4. A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law." 5. A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed." 6. The notice must be signed by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Notices with respect to this Website should be sent to us by any of the following methods: email to info@luxechains.com by mail to the address below, by phone at the number below, or by facsimile to the number below:

Luxe Chains
PO BOX 1002
Redondo Beach, CA 90278
Phone: (213)399-7959
We will review and address all notices that comply with the requirements above.

We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that you may be liable for damages if you make a false claim of copyright infringement.

GENERAL

This Website is operated by a U.S. entity and this Agreement is governed by the laws of the State of California, USA. You hereby consent to the exclusive jurisdiction and venue of courts in Los Angeles County, California, USA, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

You agree that no joint venture, partnership, or employment relationship exists between you and the Luxe Chains Companies as a result of this Agreement or use of this Website.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within six (6) months from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Luxe Chains, Inc. with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Luxe Chains, Inc. with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.