Stocked Items: 30-Day 100% Money Back Guarantee
For our Italian gold chains, gold crosses and other items we stock, we offer a 30-Day 100% Money Back Guarantee less shipping charges. If at any time you'd like to return an item, please contact us and we will email you back return shipping instructions including an RMA (Return Authorization Number). No returns will be accepted without a RMA so please contact us prior to your return.
Custom Made Items: 30-Days No Questions asked 100% Exchange Policy
Our award-winning Luxe Chains that are handmade in Germany are individually custom made just for you. As a result these custom made chains are not eligible for a refund. However as a Luxe customer, all our Luxe Chains are eligible for a 100% exchange for any item of equal or greater value based on purchase price. After 30 days, we also offer a Lifetime 100% Exchange towards another item of equal or greater value based on the current price of gold, platinum or palladium, depending what your chain was constructed of.
So if you purchased a chain 3 months ago, or 3 years ago, you may upgrade it to another chain at any time. Our lifetime exchange policy is solely at the discretion of Luxe to prevent abuse through excessive exchanges. To exchange an item, please email us at firstname.lastname@example.org we will email back the return shipping instructions including an RMA (Return Authorization Number). No returns will be accepted without a RMA so please contact us prior to your return.
Not sure if your item is stocked or custom made? Check out the return policy when browsing the website and each item states whether it is a stocked item, or custom made.